Health care comes under the basic need of the human being; it is a
responsibility of state to provide these facilities through health care units
to prevent from common and fatal diseases to the society. Human capital is very
unique and the most important element for the development of nations; healthy
minds can change the world around them with their creativity, efficacy and
productivity. In Pakistan, there are mainly two types of health care units; P
ublic and Private, in this study the former one has been taken into
consideration. Public sector hospitals are generally considered poor service
providers, mismanaged, and politicized units. This study aims to assess the
satisfaction level of the patients approaching public hospitals for health care
services with a deep focus upon socio demographic status of the patients. To
analyze patients\\\' satisfaction, certain service quality dimensions
influencing patients\\\' overall quality perceptions are taken by using
SERVQUAL Model, which has been applied at one of the public sector hospital
“civil hospital Karachi”. An analysis of 135 patients has been taken from 15
wards of civil hospital Karachi. Results showed that majority of the Patients
were poor having income in between Rs 5000-10000 per month. Out of all variables
Tangibility (Physical Infrastructure) has received lesser satisfaction by
Patients but overall patients were found satisfied with Services provided by
Civil Hospital Karachi. - See more at:
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